Refund and Returns Policy
At Printoreo, each product is made to order, tailored specifically for you. As such, we do not offer returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind. We encourage you to consult our sizing charts and product descriptions carefully before making a purchase.
However, if there is an issue with your order—such as receiving a defective, damaged, or incorrect item—we’re here to help.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 30 days of receiving your order. To assist us in resolving the issue promptly, include the following in your email:
- Your order number
- Clear photos of the item showing the issue
- A brief description of the problem
Send this information to [email protected], and we will work with you to provide a replacement or refund as appropriate.
Lost Packages
If your order hasn’t arrived within the expected delivery timeframe, please:
- Verify the shipping address provided in your order confirmation.
- Check with your local postal service and neighbors to see if the package was delivered nearby.
- If the package is still missing, contact us at [email protected] within 30 days of the estimated delivery date.
We will investigate the issue and take appropriate action to ensure you receive your order.
Returns
As our products are custom-made, we do not accept returns. If you have concerns about your order, please reach out to us at [email protected], and we’ll do our best to assist you.